Shipping Policy
At Fragranza SA, we are committed to delivering your favorite scents promptly and safely. Please review our detailed shipping terms below.
1. Delivery Areas
- Fragranza SA delivers to most regions within South Africa using reliable courier services.
- Delivery Exclusions: We do not deliver to P.O. Boxes, farms, townships, or remote areas beyond the coverage of our courier partners.
- For customers residing in excluded areas, please email us at [email protected] for alternative delivery options.
2. Delivery Times
- Orders are processed within 1–2 business days after payment confirmation.
- Standard delivery takes 3–7 business days after dispatch.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Costs
- We proudly offer free delivery across South Africa.
4. Order Tracking
- Once your order has been dispatched, a tracking number will be sent to you via email.
- You can use this tracking number to monitor your package's status directly with the courier.
-5. Responsibility Disclaimer
- While we strive for reliable and timely delivery, Fragranza SA is not responsible for:
- Delays caused by third-party courier services.
- Delivery to incorrect or incomplete addresses provided by customers.
- Courier errors, such as delivery to the wrong address.
- Loss or damage to parcels after they have been handed over to the courier service.
6. Failed Delivery Attempts
- If a delivery fails due to incorrect information or unavailability, the courier may attempt redelivery. Additional charges may apply for repeated attempts.
- If a package is returned to Fragranza SA, we will contact the customer to arrange redelivery, subject to additional shipping fees.
7. Undeliverable Packages
- Should a package be deemed undeliverable and returned to Fragranza SA, the customer will be notified. Reshipping fees will apply if the customer wishes to attempt delivery again.
8. Contacting Us About Shipping Issues
If you encounter any issues or have questions about delivery, please reach out to our support team at [email protected] . Be sure to include your order number and any relevant details for faster assistance.
