Privacy Policy
Fragranza SA is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website and services. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Details: Name, surname, email address, contact number, and delivery address.
- Order Information:Products purchased, payment details (securely processed through our payment gateway), and transaction history.
- Website Usage Data: Information about how you navigate and interact with our website, including cookies and IP addresses.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders accurately.
- Customer Communication: To respond to inquiries, send order updates, and provide customer support.
- Marketing: To send promotional emails and special offers (only with your consent).
- Website Improvements: To analyze website traffic and improve user experience.
3. Data Protection
Fragranza SA implements secure measures to protect your personal information:
- Your data is stored on secure servers with limited access.
- Payment information is encrypted and processed through a trusted payment gateway.
- We never sell, trade, or share your personal information with third parties, except as necessary to fulfill orders (e.g., delivery partners).
4. Cookies Policy
Our website uses cookies to enhance your browsing experience:
- Cookies are small data files stored on your device to remember your preferences.
- By using our website, you consent to the use of cookies.
- You can adjust your browser settings to decline cookies if preferred, although some features of the website may not function optimally.
5. Sharing Your Information
We may share your personal information only in the following situations:
- With delivery partners to ensure successful order fulfillment.
- With payment processors to facilitate secure transactions.
- When required by law or legal processes to disclose information.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request details about the data we hold about you.
- Correction: Update any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal and operational requirements.
- Opt-Out: Unsubscribe from marketing emails or withdraw consent for data usage.
To exercise your rights, contact us at [email protected]
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before providing any personal information.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email (if applicable).
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
- Email: [email protected]
